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Customer Help

Our happiness team is always here to assist.

+971 58 193 6593


Common purchase queries answered

Orders and Shipping

For All UAE customer  , if you order today you received your order on next day expect the order you place on Thursday you will get on Saturday.

You have multiple options to make your payment i.e. COD, internet banking, Bank Deposit and we accept all types of credit and debit cards.

Note – COD is only available for United Arab Emirates

5% Vat will be charged (only for UAE Customers)

We accept all kinds of credit/debit card.

Yes, of course, you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.

For track an order  click here or please contact us on info@thebookstore.ae

You can cancel your order through an e-mail or by contacting us on +971 509600139 before the item has been dispatched.

If the product has already been dispatched then you can cancel it at the time of delivery.

Your refund can be processed once you get in touch with our customer care representative.

It would take 1-2 working days to cancel the order and you will be notified by a call or an e-mail regarding the cancellation. If the item has already been dispatched then it would take around 7 working days for the cancellation and refund process to complete. You can also contact our customer care representative through an e-mail or call as mentioned in the ‘Contact us’ page.

Note:- In case of an order through COD, your refund process would take a little more time.

Orders may take up to 1 full business day to be processed, picked and packed before it is shipped.  You will recevied your order on next day (only for UAE). Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your goodies to you as soon as possible.

We make our best efforts to ensure that each item in your order is shipped out by the seller within same day (only UAE) of the order date. However, in some cases it may take longer, up to 1 or more working days when there is a heavy demand. Also, the order is processed on all weekdays including Saturdays except for Fridays and major holidays.


We Charge 15 AED upto 5 Kg. 40 AED upto 10 Kg . 75 AED upto 30 Kg.
Shipping Rates can be found while you are making an order on checkout

All items will be shipped with an invoice of the seller. In case,
inadvertently, the same is not received, you may write an e-mail to
info@thebookstore.ae mentioning your order reference number.

If an item arrives visibly damaged please reach us through the details mentioned in the ‘Contact Us’ option.

If you need to swap an item

Returns and Exchanges

Refund or replacement is possible only in case of any manufacturing defect or software problem. It is also mandatory to have the bill along with the product.

  • For a speedy return/replacement process kindly get in touch with us through the details mentioned in the ‘Contact us’ option. If you are unable to get in touch with us, then we shall not be liable for the failure to replace or give the refund for the order.
  • If our customer support team determines that your problem qualifies for return, then you can send us the product on our address mentioned in our ‘Contact us’ option and we can do the needful for you.
  • All products must be packed correctly in original packaging for them to be eligible for return.

Note – For all the products which require a return or replacement, then the product sent has to be self-shipped by you for which no charges shall be paid.

If you have not received the order then you can call us on +971
509600139 or send us an e-mail on info@thebookstore.ae . Our
support team will revert to you at the earliest.

Note – We are only available from Saturday – Thursday (10 am to 8 pm)

If you do not get refund/replaced product within 7-10 business days then you can contact our support team. They will be happy to assist you.

We do not arrange any pick up for any product.

  • We will not be able to accept any returns after 7 days from the date of delivery.
  • We do not accept returns when the product is damaged or broken. Product should not be used/damaged and should be in the same condition as well as in the original packaging.
  • All the products delivered in our “package” must be returned. Anything missing from the “package” will not be accepted.
  • To cancel your order, send us an e-mail on info@thebookstore.ae or call us on +971509600139.
  • We will be able to cancel your order only if the shipment has not been dispatched from our end.
  • Note – Your order will only be cancelled once you have received a revert from us with respect to the cancellation.

You will be informed by our support team regarding your cancellation via e-mail or call. Be sure that your cancellation request is accepted only once you get a revert from our customer care representative.

For inquiry about the business/bulk orders, you can get in touch with our customer care representative on the details mentioned in the ‘Contact us’ option.

Note – We are available between Saturday – Thursday (10am to 8pm)

  • Returns without prior communication with us will not be accepted.
  • To request further instructions on how to return your order, please email us at info@thebookstore.ae
  • There might be a lead time required to set up the transaction with your bank. Return packages remains your responsibility until it is received by our team.
  • Replacement order will be initiated only after the quality check of the returned product
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