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+971 58 193 6593

Address: Al Quasis Industrial Area 4, UAE

Office Timings: 09:00 am to 8:00 pm (UAE Time)

Ramadan Timings: 10:00 am to 4:00 pm (UAE Time)

Working Days: Monday to Friday (except Public Holidays)

Common queries answered

Frequently asked Questions

For All UAE customer  , if you order today you recevied your order on next. Same day delievery is also available Only for Dubai .

You have multiple options to make your payment i.e. COD, internet banking, Bank Deposit and we accept all types of credit and debit cards.

Note – COD is only available for United Arab Emirates

5% Vat will be charged (only for UAE Customers)

We accept all kinds of credit/debit card.

Yes, of course, you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.

For track an order please click here or email us with your order Number at info@thebookstore.ae & info@khalidsalembookstrading.com

You can cancel your order through an e-mail or by contacting us on +971 581936593 before the item has been dispatched.

If the product has already been dispatched then you can cancel it at the time of delivery.

Your refund can be processed once you get in touch with our customer care representative.

It would take 1-2 working days to cancel the order and you will be notified by a call or an e-mail regarding the cancellation. If the item has already been dispatched then it would take around 7 working days for the cancellation and refund process to complete. You can also contact our customer care representative through an e-mail or call as mentioned in the ‘Contact us’ page.

Orders may take up to 1 full business day to be processed, picked and packed before it is shipped.  You will recevied your order on next day (only for UAE). Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your goodies to you as soon as possible.

We make our best efforts to ensure that each item in your order is shipped out by the seller within same day (only UAE) of the order date. However, in some cases it may take longer, up to 1 or more working days when there is a heavy demand. Also, the order is processed on all weekdays including Saturdays except for Fridays and major holidays.

We Charge 15 AED upto 5 Kg. 30 AED upto 10 Kg . 64 AED upto 30 Kg. We also Provide same day delivery only Dubai to Dubai 35 AED upto 5 Kg (We have Right to cancel the same day delivery upon driver availability) Cut-off time 12:00

All items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may write an e-mail to info@thebookstore.ae & info@khalidsalembookstrading.com mentioning your order reference number.

If an item arrives visibly damaged please reach us through the details mentioned in the ‘Contact Us’ option.

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